David Beroff (d4b) wrote,
David Beroff

Ignoring the Poisson distribution

I realized tonight that I've now spoken to almost 10,000 people in the past year at the Upstairs Call Center, representing about 1/40'th of the total customers. So I guess it's reasonable that I bump into some people a second time. Tonight I recognized a caller that I had taken care of a week ago, and even remembered details from the prior conversation that I hadn't actually documented. I also received a call (completely at random) from Southside Landlady's one sister, and she immediately recognized my voice (from two years ago). :-)

At my prior job, (at the Downstairs Call Center), it was actually quite common to speak to the same customers multiple times, as each small team was dedicated to a tiny pool of only dozens or hundreds of possible callers. Of course, even with those populations, there were certain individuals who would call far more than others. :-)
Tags: bethlehem, tech support

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